Privacy Policy

1. Introduction

Welcome to pg33 ("we," "us," or "our"). pg33 is a PAGCOR-licensed online gaming platform operating at pg33.bio, dedicated to providing Filipino players across cities like Manila, Cebu, Davao, Makati, and Quezon City with a safe and entertaining gaming experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services — including bingo, slots, live casino, sports betting, and sabong.

By accessing or using pg33, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

This policy applies to all users aged 21 and above — in line with Philippine law and PAGCOR regulations governing casino-style gambling in the country.

2. Information We Collect

We collect information you provide directly to us, as well as information gathered automatically through your use of our platform. The categories of personal data we may collect include:

• Account Registration Data: Full name, date of birth, nationality, email address, mobile number, and username.
• Identity Verification (KYC): Government-issued ID (e.g., PhilSys, UMID, Passport, Driver's License), selfie/photo verification, and proof of address — required under PAGCOR and AMLC compliance rules.
• Financial Information: GCash wallet number, PayMaya/Maya account, bank details (BPI, BDO, Metrobank, UnionBank), and transaction histories for deposit and withdrawal purposes.
• Usage Data: IP address, browser type, device identifiers, pages visited, games played, session duration, and clickstream data.
• Communications: Messages and inquiries submitted to our 24/7 support team, including live chat, email correspondence, and support tickets.
• Location Data: General geographic region (e.g., region/province) inferred from IP address, used for compliance with geo-restriction requirements.

3. How We Use Your Information

pg33 uses the collected information for the following lawful purposes:

• To create, verify, and manage your player account securely.
• To process deposits and withdrawals through authorized payment channels such as GCash, PayMaya, BPI, BDO, and Metrobank.
• To comply with PAGCOR licensing obligations, Anti-Money Laundering Council (AMLC) requirements, and the Philippine Data Privacy Act of 2012.
• To deliver customer support and resolve disputes or technical issues.
• To personalize your gaming experience and provide relevant promotions and bonuses.
• To monitor for fraudulent activity, unauthorized access, and responsible gaming concerns.
• To send transactional communications (e.g., deposit confirmations, account alerts) and, with your consent, promotional messages about new games, events, or offers.
• To improve our platform, analyze usage patterns, and conduct internal research and analytics.

We process your data only when we have a valid legal basis — namely your consent, contractual necessity, legal obligation, or legitimate interest.

4. Information Sharing and Disclosure

pg33 does not sell or rent your personal data to third parties for marketing purposes. We may share your information with the following categories of recipients under strict confidentiality obligations:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, 7-Eleven, and Cebuana — solely to process financial transactions.
• Identity Verification Partners: Third-party KYC and AML compliance providers required under PAGCOR and AMLC rules.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), AMLC, and other relevant Philippine government agencies when legally required.
• Technology & Hosting Partners: Cloud infrastructure and cybersecurity vendors who process data on our behalf under data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and compliance consultants bound by professional confidentiality obligations.

All third-party partners engaged by pg33 are contractually required to implement adequate security measures and to process your data only for the specified purposes.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC records are retained for a minimum of five (5) years following account closure, as required by AMLC regulations.
• Financial transaction records are retained for five (5) to seven (7) years for regulatory and audit purposes.
• Communication records (support tickets, chat logs) are retained for up to three (3) years.
• Marketing consent records are retained until you withdraw consent plus one (1) additional year.

After the applicable retention period, your data is securely deleted or anonymized so that it can no longer be used to identify you.

6. Your Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pg33:

• Right to be Informed: Know what personal data we collect and how it is used.
• Right to Access: Request a copy of your personal data we hold on file.
• Right to Rectification: Correct any inaccurate or incomplete personal data.
• Right to Erasure / "Right to be Forgotten": Request deletion of your data, subject to legal retention requirements.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data for direct marketing or profiling purposes.
• Right to Lodge a Complaint: File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer at [email protected]. We will respond to your request within thirty (30) calendar days.

7. Cookies and Tracking Technologies

pg33 uses cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential Cookies: Necessary for core platform functionality such as maintaining your login session and security tokens.
• Analytics Cookies: Help us understand how players interact with our platform, which games are most popular, and where technical issues may arise.
• Preference Cookies: Remember your language settings, preferred games, and display preferences.
• Marketing Cookies: Used with your consent to deliver relevant promotions and measure campaign effectiveness.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some features on pg33.

8. Data Security

pg33 employs comprehensive technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your browser and our servers.
• AES-256 encryption for sensitive data stored in our databases.
• Multi-factor authentication (MFA) options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict internal access controls — only authorized personnel with a "need to know" basis can access personal data.
• 24/7 security monitoring and incident response procedures.

In the event of a personal data breach that poses a risk to your rights and freedoms, pg33 will notify the National Privacy Commission (NPC) within seventy-two (72) hours and affected users without undue delay, in accordance with NPC Circular 16-03.

9. Children's Privacy

pg33 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older, in compliance with Philippine gambling regulations. We do not knowingly collect personal data from anyone under the age of 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

10. Changes to This Privacy Policy

pg33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Display a prominent notice on our homepage or within your account dashboard.
• Send an email notification to registered users where required by applicable law.

Your continued use of pg33 after the effective date of any updated Privacy Policy constitutes your acknowledgment and acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Our Data Privacy Officer

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please reach out to pg33's designated Data Privacy Officer:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Within 30 calendar days of receipt
• Mailing Address: pg33 Data Privacy Office, Philippines (exact address available upon verified written request)

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data rights have been violated.